What we do

here to help you succeed

IT Support & Services

We take full care of your IT systems and support, delivering real value through the selection and implementation of cloud services, mobile computing, security, compliance, and everything else that’s key to your business.

We also give you access to comprehensive tools and reports so you can get up to date with how things are tracking, any time you choose. In other words, you lose the stress — but keep the control. 

On a day-to-day basis we’ll be working away behind the scenes to ensure that things run so smoothly you’ll hardly ever have to lift a finger. And when you do need to call us, we’ll meet or exceed our Service Level Agreements, guaranteed or your money back.

Every business has different needs. It’s important to us to customise our services to meet yours. Find out more about what we provide below.

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macnamara it support london support desk wide

What's included

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User Support

Unlimited help desk support during business hours including support for mobile and home users, plus unlimited onsite troubleshooting and repairs. 

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Monitoring

Constant monitoring of networks, servers, internet connections, data backups and websites to spot and fix problems before they occur.

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Backup

Local and online backup of servers and data, with lightening fast file recovery. Our backup systems are carefully designed to be safe and secure.

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Internet

Management and monitoring of your router and connection so issues are resolved quickly and downtime (plus the frustration that comes with it) is kept to a minimum. 

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Microsoft Office 365

Administration of Microsoft Office 365 either for email only or as a full productivity suite.

I’ve worked as an operations manager for several companies over the last 10 years and Macnamara are by far the best IT support company I’ve worked with”
Charlotte
Executive Assistant to CEO, children's charity

*Client security is our No.1 priority. To protect our clients we anonymise business details on our website. However, references from clients are available on request.

Macnamara It company london provides third party software support

Our promise to you

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Responsive

We’ll proactively respond to potential issues before they become a problem. Any time you do need to call us we’ll be on the job within five minutes.

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Guarantee

A Service Level Agreement guarantees the minimum level of support you can expect from us. If we breach it more than once in a monthly period, you’ll get 100% of your support fees back.

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Enjoy

We want to make the experience of using IT a stress-free and enjoyable one. Making our clients happier is genuinely at the heart of everything we do.

Everything you need

We aim to be everything you need from an IT department. That means our services go well beyond the typical definition of IT support. Some other things we can take care of include: 

  • Backup & Recovery
  • Mobile
  • Security
  • Office Moves & New Offices
  • Cloud
  • Hardware Supply
  • Domain Name Management
  • Third party Managment
  • Cabling & Wireless Equipment
  • Hardware Disposal

How do we approach each of these services? Learn more about the finer details below.

We believe good IT makes people happy...

ciaran kenny ceo of london it support company macnamara ict
We are proud of the operation we have built here and are confident that we provide amongst the very best technical and customer service in our industry. We are not perfect, though we keep trying, and from to time we get it wrong, but if we do make a mistake, we will admit it and do our very best to rectify the situation. We really mean it when we say we want to make our users happy and we really do believe that good IT helps to make people happy.
Ciaran Kenny
Managing Director, Macnamara

Ready to make IT better?

Find out more about our services, explore customer case studies, or chat to us today about how we can make IT better for you.