What we do

here to help you succeed

IT Support & Services

We take full care of your IT systems and support, delivering real value through the selection and implementation of cloud services, mobile computing, security, compliance, and everything else that’s key to your business.

We also give you access to comprehensive tools and reports so you can get up to date with how things are tracking, any time you choose. In other words, you lose the stress — but keep the control.

On a day-to-day basis we’ll be working away behind the scenes to ensure that things run so smoothly you’ll hardly ever have to lift a finger. And when you do need to call us, we’ll meet or exceed our Service Level Agreements, guaranteed or your money back.

Every business has different needs. It’s important to us to customise our services to meet yours. Find out more about what we provide below.

What's included

User Support

Unlimited help desk support during business hours including support for mobile and home users, plus unlimited onsite troubleshooting and repairs.

Monitoring

Constant monitoring of networks, servers, internet connections, data backups and websites to spot and fix problems before they occur.

Backup

Local and online backup of servers and data, with lightening fast file recovery. Our backup systems are carefully designed to be safe and secure.

Internet

Management and monitoring of your router and connection so issues are resolved quickly and downtime (plus the frustration that comes with it) is kept to a minimum.

Microsoft Office 365

Administration of Microsoft Office 365 either for email only or as a full productivity suite.

I’ve worked as an operations manager for several companies over the last 10 years and Macnamara are by far the best IT support company I’ve worked with”

Charlotte

Executive Assistant to CEO, children's charity

*Client security is our No.1 priority. To protect our clients we anonymise business details on our website. However, references from clients are available on request.

Our promise to you

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Responsive

We’ll proactively respond to potential issues before they become a problem. Any time you do need to call us we’ll be on the job within five minutes.

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Guarantee

A Service Level Agreement guarantees the minimum level of support you can expect from us. If we breach it more than once in a monthly period, you’ll get 100% of your support fees back.

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Enjoy

We want to make the experience of using IT a stress-free and enjoyable one. Making our clients happier is genuinely at the heart of everything we do.

Everything you need

We aim to be everything you need from an IT department. That means our services go well beyond the typical definition of IT support. Some other things we can take care of include:

Backup & Recovery
Mobile
Security
Office Moves & New Offices
Cloud
Hardware Supply
Domain Name Management
Third party Managment
Cabling & Wireless Equipment
Hardware Disposal

How do we approach each of these services? Learn more about the finer details below.

Backup & Recovery

Not just an afterthought

Our first job of the day is always to check every backup from the night before and fix anything that didn’t work. We don’t treat backups as an afterthought — they’re a key part of any system we build from day one. If you need a file or email recovered, it’s a short phone call away.

Security

Letting you rest easy

The privacy and security of your systems and data is paramount. We know this. That’s why we take security very seriously and have strict controls and measures in place. Between us we have various security certifications, and in-depth security expertise at our disposal.

Mobile

Managing users on-the-go

Mobile is an increasingly important part of any business, but traditionally one that’s harder to keep control over. That’s where we come in. We’ve developed the tools to fully manage mobile devices — including passwords, software updates, access to resources, and much more.

Telecoms

The perfect compliment

We’re not a telecoms company, but we understand that IT and telecoms go hand in hand. That’s why we’ve built lasting partnerships with two telecoms companies, and have learned how to configure the two to work like a dream together.

Cloud Services

Helping you reach for the sky

Extend your office network into the cloud while maintaining security and making use of precisely the same technology on which Amazon, Netflix and other giants have built their success. We not only have the expertise to help you choose between the many offerings, we also have the ability to access and work with many of the best providers.

Office Moves

Moving without losing

There’s no easy way around it: moving offices is a hassle and a half. Thankfully, we’ve got it down to a well-honed and practiced routine, and you can count on us to smoothly get your IT up and running wherever you go.

Domain Name Management

Assets worth caring for

Forgotten passwords, lost hosting details, missed renewals… These are just some of the things that typically happen when domains aren’t properly managed. And yet, domain names are a valuable business asset. Let us take care of them for you, so you never have to worry about your web address expiring again.

Hardware Supply

Let's get physical

Your IT system would be nothing without the hardware that runs it, so it’s not worth leaving it to chance. When we supply your desktops, laptops, servers and peripherals, we also manage their warranties, repairs, and replacements so you never have to.

Third Party Management

Support for all things specialised

We’ve worked with a huge array of third-party software applications across many sectors. When you have problems with one of these applications, we’ll work closely with vendors to sort them out. We’ll also deal directly with third-party technicians so correct procedures are always used.

Cabling & Wireless

Getting wires uncrossed

Poor cabling and network equipment is a huge source of problems. We can quickly identify slow switches, stripped or looped cables, incorrectly configured wireless access points, incorrectly terminated wall or floor ports and a whole array of common network problems — and then make them better.

Hardware Disposal

Taking an ethical approach

We’ve tried to go well beyond the basic requirements of the law in developing an ethical approach to equipment disposal. Whenever we supply you with equipment we will offer you the opportunity to dispose it, where possible, without charge via manufacturer take back schemes, municipal recycling or second-hand outlets.

We believe good IT makes people happy...

We are proud of the operation we have built here and are confident that we provide amongst the very best technical and customer service in our industry. We are not perfect, though we keep trying, and from to time we get it wrong, but if we do make a mistake, we will admit it and do our very best to rectify the situation. We really mean it when we say we want to make our users happy and we really do believe that good IT helps to make people happy.

Ciaran Kenny

Managing Director, Macnamara

Ready to make IT better?

Find out more about our services, explore customer case studies, or chat to us today about how we can make IT better for you.